There is a Dr. (I think? maybe Technician?) here named Nickole, who goes by Cola; she is one of the most special humans I've met, and I give this place 5 Stars because they are lucky enough to have and keep her there. I went in for a Contacts appointment, but had accidentally been booked as Glasses (much shorter time window). Understandable mistake, but the whole office was kind of buzzing, trying to solve for that time crunch, and no one told me about the booking being the reason (understandable). But, I am kind of a very anxious person naturally, and I was honestly having a hard time managing my anxiety after about 20 minutes of that. I was picking up on the fact that I was very inconvenient. the staff was genuinely doing their best to insulate me from that, but... Anxiety is contagious, and I felt like a kid in time out who isn't sure why everyone's mad at him. I mentioned to Cola at one point, that I had some anxiety issues and just kind of felt stressed in the moment -- she picked up 100% on where I was at, and she really, really, really.... REALLY went very, very far to make sure that I knew the situation wasn't because of me, it was just a scheduling blip, it would be fine, etc. But, I know for a FACT that this saint of a human stayed 25 minutes past close, with her life on pause waiting for her... JUST because she cared about me personally, and wanted to make sure I felt confident and good about the situation. Cola, I hope you stumble across this at some point. You made a big impact on me, and I hope that you feel very, very highly valued and appreciated at Vold. You really took me from "I gotta get out of here" to "You know what? Maybe I'm just being anxious and I should stay and finish the appointment" with no more than 1 or 2 words, and a **genuine** caring demeanor that can only ever come from the heart. You're the best!
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